Special Instructions

 

At BO&S, we understand that every order is unique. Whether you're purchasing for yourself, sending a gift, or requesting a special delivery, we're committed to providing the best possible experience.

If you have any special requests regarding your order, please let us know before your order is processed. While we'll always do our best to accommodate your request, some services may be subject to availability.

Order Notes

You may include special instructions during checkout, such as:

  • Delivery preferences

  • Gift messages

  • Packaging requests

  • Recipient information

  • Additional delivery guidance

  • Other relevant order notes

Our team will review every request carefully.

Address Changes

If you've entered an incorrect shipping address, please contact us as soon as possible.

Address changes can only be made before your order has been dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

Size Changes

Need to change your size after placing an order?

If your order has not yet entered processing, we'll do our best to accommodate your request.

Once processing has begun, size changes cannot be guaranteed.

Order Modifications

Requests to change products, quantities, colors, or other order details must be submitted before your order is processed.

While we'll always try to assist, modifications cannot be guaranteed once an order has entered production, packaging, or dispatch.

Gift Orders

If your order is intended as a gift, please let us know during checkout or contact our Customer Experience Team.

Available gifting services include:

  • Premium gift packaging

  • Personalized gift messages

  • Scheduled delivery (Karachi)

  • Advance date booking for selected cities

  • Corporate gifting assistance

For complete details, please visit our Gift Your Loved Ones page.

Priority & Scheduled Delivery

Customers requiring urgent delivery or delivery on a specific date should contact us before placing their order whenever possible.

Priority and scheduled delivery services are subject to courier availability and may incur additional charges.

Product Availability

In the rare event that a product becomes unavailable after your order is placed, our team will contact you promptly to discuss the available options.

No substitutions will be made without your approval.

Quality Commitment

Every BO&S product undergoes careful inspection before dispatch to ensure it meets our quality standards.

We take pride in delivering products that reflect the craftsmanship, comfort, and durability our customers expect.

Need Assistance?

If you have any special requests or need assistance before placing your order, we're here to help.

Email: info@boands.com

WhatsApp: +92 300 0934444

Our Customer Experience Team will do everything reasonably possible to accommodate your request and ensure your BO&S experience is exceptional.

Thank you for choosing BO&S.

Every order matters.

Every customer matters.

Every detail matters.

BO&S

BUILT TO RESIST.