Exchange & Return Policy


At BO&S, customer satisfaction is important to us. We take great care in ensuring that every product meets our quality standards before it is shipped.

If your purchase isn't quite right, we're committed to making the exchange process as simple and straightforward as possible.

Our Exchange Policy

We proudly offer free product exchanges for eligible purchases.

While we do not offer monetary refunds, eligible products may be exchanged for another size, color, or item of equal value, subject to product availability.

Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

  • The exchange request must be submitted within 14 days of receiving your order.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product must not show signs of wear, damage, stains, odors, alterations, or misuse.

  • Proof of purchase or order confirmation must be provided.

BO&S reserves the right to inspect all returned products before approving an exchange.

Items Not Eligible for Exchange

For hygiene, safety, and quality assurance reasons, we are unable to exchange:

  • Products damaged after delivery.

  • Products showing signs of use or washing.

  • Items returned without original tags or packaging.

  • Customized or personalized products.

  • Gift packaging and other optional services.

Any item that does not meet our exchange requirements may be returned to the customer.

No Refund Policy

BO&S does not offer refunds for purchased products.

Once an order has been confirmed and processed, it cannot be refunded.

However, if your product qualifies under our Exchange Policy, we will gladly facilitate an exchange at no additional product cost.

How to Request an Exchange

To begin the exchange process:

  1. Contact our Customer Experience Team within 14 days of receiving your order.

  2. Provide your order number and explain the reason for the exchange.

  3. Our team will guide you through the return instructions.

  4. Carefully package the item to prevent damage during transit.

  5. Once received and inspected, your replacement order will be processed.

Returning Your Product

Customers are responsible for arranging and delivering the product to the designated BO&S warehouse.

Products may be returned by:

  • Courier service of your choice.

  • Personal delivery to our warehouse (self drop-off), where available.

The customer is responsible for all shipping costs and assumes the risk of loss or damage while the item is in transit to BO&S.

We recommend using a reliable courier service that provides shipment tracking.

Shipping the Replacement

Once your returned product has been received, inspected, and approved, BO&S will dispatch your replacement product free of charge.

If the requested item or size is unavailable, our Customer Experience Team will assist you in selecting a suitable alternative.

Damaged or Incorrect Orders

If you receive an incorrect product or an item that appears to have been damaged during shipping, please contact us within 48 hours of delivery.

Our team will investigate the issue promptly and work with you to provide an appropriate resolution.

Supporting photographs may be requested to help assess the claim.

Quality Assurance

Every BO&S product undergoes multiple quality inspections before dispatch.

In the rare event that a manufacturing defect is identified after delivery, our team will review the matter in accordance with this policy and determine the appropriate solution.

Need Assistance?

If you have any questions regarding exchanges, sizing, product eligibility, or the return process, our Customer Experience Team is here to help.

Email: info@boands.com

WhatsApp: +92 300 0934444

Thank you for choosing BO&S.

Your trust means everything to us, and we're committed to providing a shopping experience that reflects the quality, integrity, and craftsmanship behind every piece we create.

BO&S

BUILT TO RESIST.