FREE SHIPPING ALL OVER PAKISTAN
Frequently Asked Questions (FAQs)
Welcome to the BO&S Help Center.
We've answered some of the most common questions about our products, ordering process, shipping, exchanges, and services. If you can't find the information you're looking for, our Customer Experience Team is always happy to assist.
Orders
How do I place an order?
Simply browse our collection, select your preferred size and color, add the item to your cart, and complete checkout by following the on-screen instructions.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, we may be able to assist with modifications or cancellations.
Please contact us as soon as possible after placing your order. Once an order has entered processing or has been dispatched, changes may no longer be possible.
Will I receive an order confirmation?
Yes.
Once your order has been successfully placed, you'll receive an order confirmation containing your purchase details.
Shipping
How long does shipping take?
Orders are processed within 3–5 working days before dispatch.
Delivery times may vary depending on your location and courier operations.
Do you deliver throughout Pakistan?
Yes.
BO&S delivers nationwide through trusted courier partners.
Do you offer urgent delivery?
Yes.
We offer Priority Delivery for eligible locations across Pakistan.
Additional charges apply, and availability depends on your delivery location.
Can I choose a specific delivery date?
Yes.
Customers in Karachi can request Scheduled Delivery for a preferred date and time.
Customers in other cities may request delivery for a specific date if the order is placed sufficiently in advance. Availability depends on courier coverage.
Gift Services
Can I send my order as a gift?
Absolutely.
BO&S offers premium gift services, including luxury gift packaging, personalized messages, and scheduled gift deliveries.
Please visit our Gift Your Loved Ones page for complete details.
Do you provide gift wrapping?
Yes.
Premium gift packaging is available as an optional service.
Additional charges may apply.
Exchanges
Do you offer refunds?
No.
BO&S does not offer monetary refunds.
Can I exchange my product?
Yes.
Eligible products may be exchanged free of product cost within 14 days of delivery, provided they meet the conditions outlined in our Exchange & Return Policy.
Who pays for return shipping?
Customers are responsible for returning the product to the designated BO&S warehouse.
Once your exchange is approved, BO&S will ship the replacement product to you free of charge.
Products
How do I choose the correct size?
Please refer to our Size Guide before placing your order.
If you're still unsure, our Customer Experience Team will be happy to assist.
Are your product colors exactly the same as shown online?
We strive to display product colors as accurately as possible.
However, slight variations may occur due to differences in screen settings, lighting, and photography.
Will sold-out products be restocked?
Selected products may be restocked depending on demand.
Limited editions and exclusive releases may not return once sold out.
Payments
Which payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location and current payment options.
Franchise & Business
Can I become a BO&S retailer?
Yes.
We're always interested in partnering with businesses that share our values.
Please visit our Franchise Opportunities page or contact us for more information.
Can I earn by selling BO&S products?
Absolutely.
Individuals, freelancers, influencers, content creators, and retail businesses can participate in our Earn With Us program.
Visit the Earn With Us page to learn more.
Contact
How can I contact BO&S?
We're here to help.
Email: info@boands.com
WhatsApp: +92 300 0934444
Our Customer Experience Team will respond as quickly as possible during business hours.
Still have a question?
We're always happy to help.
Reach out to us, and we'll do our best to provide the answers you need.
BO&S
BUILT TO RESIST.
